Stay at Holiday Inn Express & Suites Portales featuring free breakfast, indoor pool, fitness center, and LGBTQ+ friendly hospitality near Oasis State Park.
Recent guests highlight the clean, modern rooms, welcoming staff, and enjoyable breakfast experience. The indoor pool and fitness center are popular additions, though some note room features and breakfast quality have occasional drawbacks.
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Rooms, shared spaces, dining and exterior — grouped so you can skim quickly.
Holiday Inn Express & Suites Portales by IHG offers contemporary accommodations just off W 2nd Street in Portales, New Mexico. The property combines the functions of a hotel, conference center, and wedding venue, accommodating both business travelers and event attendees. Facilities include an indoor pool, fitness center, complimentary breakfast bar, and free WiFi, catering to practical needs for comfort and convenience.
Guests frequently highlight the clean and comfortable rooms, along with friendly and helpful staff who contribute positively to the overall experience. While some mention minor issues, such as firmness of beds or breakfast temperature during busy periods, the overall impression remains favorable with a 4.1 rating from over 300 reviews. The hotel’s easy-to-access location makes visiting nearby attractions straightforward, including the Roosevelt County Museum and Oasis State Park, which are within a short drive.
For those interested in local culture and outdoor activities, nearby points of interest like Blackwater Draw Museum and Blackwater Draw Locality 1 offer additional options to explore. The proximity to Clovis Regional Airport, roughly a 35-minute drive away, adds to the convenience for travelers arriving by air. The hotel also maintains an LGBTQ+ friendly environment, welcoming diverse guests.
Several neighboring hotels provide alternatives within close range, yet Holiday Inn Express & Suites Portales stands out for its updated amenities and a balance of comfort and practicality. Check-in begins at 15:00, with check-out by 11:00, offering predictable scheduling for visitors. Overall, the property aligns well with guests seeking modern lodging in a straightforward, accessible setting.
The short version: what's available day-to-day, and the key practical details most travelers search for.
Reviews from travelers who stayed here in the last 12 months, grouped to help you spot the pattern quickly.
This is a Great hotel!! The beds could be a little softer. Although, the air condition works great! The shower is so good.
⭐⭐⭐⭐⭐ I really enjoyed my stay at the Holiday Inn Express in Portales! The room was clean and comfortable, and the bed was super cozy. The breakfast in the morning was great, and the customer service was top tier. Marcie was amazing and really made my stay even better. The amenities were excellent — I loved the gym and the pool too. I’ll definitely be recommending this place to others and will absolutely be coming back!
Friendly and helpful staff, nice location, nice gym and pool/hot tub area!
The best hotel stay for my family and I, Sean was amazing at the front and helped me with everything. Shoutout to him!
Hotel was in an easy-to-access location. Rooms were surprisingly nice and not too dated. Breakfast was good and hours were great (didn’t end too early)! Cynthia and Alexandra (at time of check in) were both really great and very friendly/welcoming! :) Only one issue was that the mini fridge in the room had a weird plastic smell to it… otherwise it was a great stay!
The rooms were good, fresh looking. The toilets were too low & loud for someone getting older. trying to find handle areas for support to get up. The breakfast lacked everything possible from the quality of the food and quantity to the temperature for the weekend/holiday. While we were there, there should for there should have been extra help for food service. Friday was ok. The meats & eggs were barely warm, actually cold. I see health issues(food poison) here; we refused to eat most of it. Saturday, there was no warmed food,coffee, or pancake batter replaced. The front desk girl seemed lost in how or why the pancake machine wouldn't work. If there was another person, they were never seen. The coffee pot "was slow"(they hadn't had coffee for more than an hour one family said. There were no biscuits or gravy. The silverware had not been restocked. There was no bread stocked either. We had to go elsewhere for breakfast due to the lack of food and promptly warmed food. The ideal of stay of staying there was the breakfast and hot tub. The people in the pool had no respect for others "us" in the hottub. They kept screaming, never trying to lower the tune. I guess we may have to try one of the three next time, despite being rewards members. The walls and ceiling have holes in the dining area
Alexandra is the most helpful and wonderful person! She made our check in a breeze and was so kind and informative. She was extra helpful in making sure I could get the ihg points from our stay. Even when I was being grumpy from the long drive she was so friendly, if I could give her 10 stars I would. The hotel is clean and comfortable and quiet. With plenty of restaurants around to choose from. Looking forward to coming back!
Clean, comfortable room. Laundry room onsite. Pretty quiet as well. Stayed for business.
This modern hotel is a 3-minute drive from the Roosevelt County Museum and a 15-minute drive from Oasis State Park.
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